Terms Conditions

Terms & Conditions

Thank you for selecting Our Hotel as your preferred accommodation in Malaysia        
 

Before payment made, please double check and make sure all details are correct:

  1. Your credit card is required for payment confirmation.
  2. Room rates will be charged upon confirmation.
  3. Refund only applicable if there is error in transaction and any cancelation need to go through our cancellation policy.
  4. No changes on Check-in dates.
  5. No changes on selected hotel branches.
  6. Check-in time is after 15.00hours and check-out time before 12.00 hours        
     

Please do not hesitate to contact us at the following e-mail address at business hours : Contact Us

PLEASE TAKE NOTE

  • Check IN Time : 1400HRS
  • Check OUT Time : 1200HRS
  • Late check out charges BND$ 10/HOUR & check out after 1800HRS will be charge one(1)  night room stay.
  • Key card lost: BND$ 30.00/PER CARD
  • Early check in : Depending on room availibility
  • Any defect : Charge to guest accordingly
  • EXTRA BED(01) : BND$ 35.00/NIGHT & BND$45.00/NIGHT WITH BREAKFAST
  • Complimentary one(1) BABY cot upon request.(SUBJECT TO AVAILABILITY)

Child Policy

  • One (1) child below 12yrs old stay on complimentary basis provided sharing existing beddings with adults.

Payment Terms

  • Cash
  • Debit Card / Credit Card
  • Bank Transfer

Cancellation:

  • Please take note that should you cancel your reservation within 72 hours (low season) and 7 days (high season) before arrival date will be considered as “No Show” and this will incur First Night Room Charge.
  • 24 hours / 1 day before date of check in : Will be charge of one(1) night stay 48 hours / 2-day before date of check in : Complimentary

No-Show / Shorten stay:

  • First Night Room Charge will be charged on your credit card for NO SHOW. 
  • No refund in full or in part will be made for un-utilized services included in the package or for shorten stay and no-show.